Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Trying the product on your firearm to check that it fits does not count as use. "Used" means the product has been put into service — carried over a period of time or taken to the range — and then returned.

To start a return, you can contact us at support@tacfender.com. Please note that return instructions will be provided once your return request is approved.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. We cover the cost of return shipping and we do not charge a restocking fee. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@tacfender.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products such as special orders or personalized items, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards, or on items that are explicitly marked as clearance or final sale on their product page. Our everyday promotional pricing does not make an item final sale — the standard 30-day return applies to all regularly priced and discounted products.

Warranty

Our products are covered by a lifetime warranty against manufacturing defects, including premature wear caused by a manufacturing defect. The remedy under this warranty is a replacement of the affected product or part; the warranty does not provide a refund. Normal wear and tear, cosmetic marks from regular use, damage caused by accident, abuse or misuse, hardware lost during use, and any product that has been modified, cut, heated or reshaped are not covered. Proof of purchase is required for any warranty claim. To make a claim, email support@tacfender.com with your order number, a description of the problem and clear photos.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@tacfender.com.